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Terms & Conditions of Sale

(Applicable to all offerings unless otherwise specified in separate service-specific terms)

1. Scope & Acceptance

These General Terms & Conditions of Sale (“T&Cs”) govern all bookings, purchases, and transactions made with Heli Riviera (“the Company,” “we,” “us,” or “our”) via www.heliriviera.com or through direct communication channels.

By making a booking or purchase, the client (“Customer,” “you,” or “your”) confirms that they have read, understood, and accepted these T&Cs in full, without reservation.

Additional terms specific to individual offerings may apply and shall prevail in case of conflict.

2. Nature of Offerings

The Company provides premium aviation, yachting, VIP concierge–related services, as well as physical products. Detailed descriptions, inclusions, and conditions applicable to each offering are set out in separate service-specific documents.

3. Booking & Confirmation

  • A booking is considered confirmed only upon receipt of full payment or a specified deposit, as indicated at the time of purchase.
  • The Company reserves the right to refuse or cancel any booking at its discretion, including for safety, operational, legal, or regulatory reasons.
  • Customers are responsible for ensuring that all information provided at the time of booking is accurate and complete.

4. Pricing & Payment

  • Prices are stated in the applicable currency and may include or exclude taxes as specified at the time of purchase.
  • Prices are subject to change without notice prior to booking confirmation.
  • Accepted payment methods will be indicated during the purchase process or in the relevant invoice.
  • Unless otherwise agreed in writing, full payment must be received prior to the provision of any service.

5. Cancellations & Refunds

  • Cancellation and refund conditions may vary and will be defined in the applicable service-specific terms.
  • Unless otherwise specified:
    • Customer-initiated cancellations may be subject to fees or may be non-refundable.
    • Failure to attend or use a booked service (“no-show”) is non-refundable.
  • Any eligible refunds will be processed via the original payment method within a reasonable timeframe.

6. Operational Conditions & Safety

  • All offerings are subject to operational constraints, including but not limited to weather conditions, technical requirements, regulatory restrictions, and availability.
  • The Company and its operators retain full discretion over decisions affecting safety and execution, including delays, modifications, or cancellations.
  • Customers must comply with all instructions and applicable regulations at all times.

Failure to comply may result in refusal of service without refund.

7. Customer Requirements

  • Customers may be required to present valid identification.
  • Certain restrictions or requirements may apply and will be specified in the relevant service-specific terms.
  • Customers must ensure they meet all eligibility conditions and disclose any relevant information that could affect the safe or proper delivery of the service.
  • The Company reserves the right to refuse participation where a Customer is deemed unfit or where requirements are not met.

8. Liability

  • The Company operates in accordance with applicable laws and regulations.
  • To the maximum extent permitted by law, the Company’s liability is limited.
  • The Company shall not be liable for:
    • Indirect or consequential losses or damages
    • Delays, changes, or cancellations caused by factors beyond its control, unless otherwise stated in the service-specific terms
    • Loss of or damage to personal property

Nothing in these T&Cs excludes liability where such exclusion is not permitted by law.

9. Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:

  • Adverse weather conditions
  • Natural disasters
  • Governmental actions or restrictions
  • Technical or mechanical issues
  • Airspace or regulatory constraints
  • Labour disputes or strikes

10. Changes by the Company

The Company reserves the right to:

  • Modify or substitute any aspect of an offering where reasonably necessary
  • Make changes required for safety, legal, or operational reasons
  • Update these T&Cs at any time

Such changes will not materially affect confirmed bookings unless required by circumstances beyond the Company’s control.

11. Customer-Initiated Changes

  • Requests for modifications are subject to availability and may incur additional charges.
  • No changes are guaranteed unless confirmed in writing by the Company.

12. Vouchers & Promotions

  • Vouchers are non-refundable and valid only within the specified validity period.
  • Promotional offers are subject to their own specific conditions and availability.
  • Vouchers and promotions cannot be exchanged for cash unless required by applicable law.

13. Data Protection

Personal data is collected and processed in accordance with applicable data protection laws and the Company’s Privacy Policy.

By engaging with the Company, Customers consent to such processing for contractual and operational purposes.

14. Intellectual Property

All content made available by the Company, including on www.heliriviera.com, is protected by intellectual property laws and remains the exclusive property of the Company unless otherwise stated.

15. Governing Law & Jurisdiction

The Terms and Conditions shall be construed in accordance with the Laws of England and the parties hereto irrevocably and unconditionally submit to the non-exclusive jurisdiction of the English courts.

These T&Cs shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

16. Severability

If any provision of these T&Cs is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Service-Specific Terms

In addition to these General Terms & Conditions of Sale, separate Terms & Conditions apply to specific offerings. Customers are advised to review the applicable document(s) relevant to their booking or purchase.

Service-specific Terms & Conditions include:

  • Aircraft Charter Terms & Conditions
  • Training Services Terms & Conditions
  • Yachting Services Terms & Conditions
  • VIP Concierge Services Terms & Conditions

In the event of any inconsistency between these General T&Cs and the applicable service-specific Terms & Conditions, the latter shall prevail.

Note: The above list is indicative and may be updated from time to time. The latest versions of all applicable Terms & Conditions are available upon request.

18. Contact

For any inquiries relating to these T&Cs:

Heli Riviera - contact@heliriviera.com

End of General Terms & Conditions of Sale


Last updated: 21st April 2026